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| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
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"I found your dealership online through Cycle Trader. I emailed a question and not only was it answered promptly, Gregg Traynom made a followup phone call. While I was speaking with Gregg, I found my dream machine on line and asked him if it was still available. It was, so I visited Shoals on the following Tuesday. I was able to take the bike out on a test ride. It was everything I wanted. I had never ridden a Victory, much less a Vision. I had been looking at Goldwings and Ultra Classics. I needed a few days to think about it. I had not planned on buying a new bike, only a used one. But the price and warranty were very attractive on the new Vision. I called Gregg on Sunday, his day off and on vacation and told him that I wanted the bike and would be down Tuesday to pay for it and take it home. When I arrived the bike was in service having the goodies I had added installed. About two hours later, I was on the road home. Tommy Willis was very helpful with the paperwork and he took time to explain everything. Since Gregg was on vacation, Ed Haygood helped me and showed me everything about the bike and went through the new owner check list with me. Not only do you have the best prices that I have seen on Victory Motorcycles, but your sales staff is very friendly and knowledgable about the product. I am looking forward to a warmer day for the 80 mile ride, so I can schedule the installation of my stage 1 pipes and sixgun tips . I really love my new 2009 Victory Vision. Thank you Shoals Outdoor Sports for your great service to customers like me.
Kenneth Lovett"
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| By: Kenneth Columbia,TN |
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"Talked with Mark several times on the phone concerning the purchase of a 85XC. Mark was super nice and always helpful with any questions I had. These folks are tops. I would highly recommend talking to them if your interested in purchasing a bike."
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| By: Anonymous Sophia,WV |
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"Thank all of you guys for providing such a great KTM dealership and service. Its hard to find a Good KTM dealership and I really like the great show room at SOS. When I bought an atv the sales and service was very good and ordering parts from a smart & friendly staff really makes it an enjoyable time. Keep up the great work. "
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| By: Justin Fayette,AL |
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"Great place to business at.Had a great sales person!!!!"
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| By: Anonymous ,XX |
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"I met Robert Fretwell through the internet and made a trip by the dealership a few months ago to meet him in person. I've been to the store a couple of times and Robert showed me and my wife around. We decided that the next boat we bought would be from Robert.
I decided I wanted a larger boat and contacted Robert about a Triton 19XS. He had one in stock loaded the way I wanted it and in a great color for us. A few phone calls and emails later we hade a deal. We picked the boat up the day after Thanksgiving and are very satisfied.
Robert and all of the staff we talked to were absolutely great. Will definitely look to SOS for future purchases."
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| By: Chris Princeton,LA |
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"GREAT OVERALL EXPERIENCE !!!
THANKS MARK !!
I WILL BE CONTACTING YOU FOR MY NEXT PURCHASE, SAME TIME NEXT YEAR !!!"
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| By: WILLIAM JEFFERSON CITY,MO |
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"Mr. Mark Donovan and his team are the best. I will continue to buy all my bikes (KTM's) from him. I'm sold on the 300!! It's the best offroad bike their is for the technical riding that I like to do. Mr. Donovan continues his relationship with me long after the purchase was made."
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| By: Stephen "Steve" Saugus,CA |
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"I read about Mark and SOS on the Thumpertalk and KTMtalk forums while researching where to purchase a new KTM. I called and talked to Mark who was super nice, patient, and answered every single question I could throw at him. We agreed on a price that I was happy with and made plans for me to pick up my new bike in a couple of weeks. He answered my emails very promptly and was pleasant throughout the entire purchase. I drove six hours in the rain from Mobile and it was absolutely worth it. I will definitely continue to give SOS my business and I recommend them to every one who will listen. If you are in the market for a KTM, Mark and the team at SOS are the people to talk to.
Thanks Again!"
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| By: Stephen Wilmer,AL |
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"Melody Hasha was my salesperson. I was impressed the minute I walked into the dealership. I was welcomed by everyone I met, receiving courteous treatment from all. Melody smoothly handled my transaction and delivered my 850 Polaris ensuring I had a total understanding of the unit's operation and features.
When you visit this dealership, allow extra time to browse the store. Shoals Outdoor Sports has a large selection of hunting and fishing gear. Thanks for making this a great experience - a big thanks to Melody!
Glendon Leo Stacks
Wetumpka, AL"
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| By: Glendon Wetumpka,AL |
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"I just wanted to say thanks for the prices and service you guys provide. Arnold has kept in touch with newsletters and recipes since my first purchase with SOS in 07 and recently, Mark has been very informative on KTM bikes. The guys at SOS provide the best prices anywhere, without sacrificing customer service. Mark and Arnold are too nice to buy from and are anything but pushy. If you haven't visited SOS or gone to their website......Do it now!"
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| By: Chad Saltillo,MS |
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"I picked up an 07 KTM 250 sxf at a great price! Mark Donovan couldn't have been more helpful and communications with him via email were excellent. I am very glad to have done business with him, the bike was in better than I expected condition. I think this is a team you can trust, Team SOS!"
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| By: Anonymous Belpre,OH |
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"Melody Hasha handled my purchase of a polaris 850xp.
She made the out of state purchase much easier and did her best to make sure that I was happy.
Thanks,
Ed Arnold"
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| By: ED Stonewall,LA |
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"Dear Mr. Pless:
In our society today, customer service is no longer the standard. When you find a company that believes in earning business the old fashion way, through truthfulness, hard work and honesty, you wish them the best in everything that they do. With that said, I’m proud to tell others where I purchased my 5th boat, a 2006 Larson 208 LXI from Shoals Outdoor Sports. I would highly recommend your sales and service team. They have outstanding customer service. Little did I know that I would see your customer service in full action only a few hours after my purchase. JOB WELL DONE!
I also would like to thank Robert Fretwell for his customer service. Before purchasing the boat, we exchanged only a few emails and phone calls, but after the purchase there have been far more phone calls and emails that I cannot count. Robert has always emailed or returned my call within minutes, not hours or days and I appreciate his attention to detail. He has always spoken honestly and has gone above and beyond to assist me in this long distance purchase.
I appreciate the time that you both have taken in making my purchase smooth and correcting the issues I have had since taking possession of the boat. My family are looking forward to many years of fun and relaxation with our Larson on Lake Guntersville.
Sincerely,
Garry Prince
Boaz, AL
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| By: Garry Boaz,AL |
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"I can't say enough about SOS and Mark Donovan. I purchased a 2008 250XCF and am thrilled with my decision. I heard about SOS from KTM Talk and through internet searches. Mark was extremely helpful as I made up my mind on which bike to purchase. He didn't apply any pressure and was a wealth of information.
As you all know KTM makes many good bikes for off road use and picking the one that will best suit your needs can be intimidating. Mark was very patient and answered all my questions and asked numerous questions of me to help in my decision. At the end of the day I got the best bike for me at a very attractive price.
After providing this service he then went out of his way to meet me for delivery. This helped reduce my travel time and the bike was delivered just as promised.
You won't go wrong if you decide to purchase your bike through SOS, and im my opinion Mark Donovan is the best. A true gentlemen and great asset to the company. I know this sounds like a commercial but they are truely that good."
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| By: John Avon,IN |
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"I bought a Polaris Sportman 800 X2 last summer and it's been a great machine, at a super price!!!"
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| By: Jeff Coaling,AL |
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"Mark and the staff at Shoals Outdoor Sports were AWESOME to deal with! We did everything by email and when I arrived, everything was EXACTLY as they promised me. That means a lot. And, in spite of all that, they were the absolute best deal in town for a new KTM Race Bike.
I really appreciate all these guys did to help us! "
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| By: Steve Franklin,TN |
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"I contacted Mark Donovan about a few preowned bikes that were for sale there. After settling on the model I wanted (2007 KTM 525 EXC), we exchanged photos of the KTM and my trade via email. Mark made an offer for my bike and the deal was done. I felt like I got top dollar for my trade and bought a very nice KTM. The sales consultant that did my paperwork and took care of me was Robert Fretwell. Nice guy and very helpful! Thank you for the attention and excellent transaction! It was worth the trip from Tallahassee. Best regards, Chuck Venable"
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| By: Chuck Tallahassee,FL |
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"I have to admit when I saw the advertisement on Shoal's web-site,"Best Price in the Country", I had doubts, because I had been searching for a while. But, after talking with the salesperson on the phone, 270 miles & 5 hrs. later the same day, the Price, Dealership, & Service was Excellent, better than any where I have Ever shopped (for Any Type Vehicle). The owner/management Truly believes in Total Customer Service & Satisfaction in whatever it Takes! They have Me as a Customer for Life!! Thanks Again, Shoals! D.Moore"
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| By: Dennis Blue Ridge,GA |
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"Mark,
Just wanted to let you know how pleased we are with our KTM purchase. We searched our local area (FL) and your prices were much better, and your customer service is second to none. Thanks for going out of your way to make sure we were pleased! We'll see you and SOS again soon!"
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| By: Roger Port St. Joe,FL |
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"Mark Donovan was awesome, Highly recommend S.O.S. Everthing was exactly what we agreed on. It's nice to buy from a dealer where the guy actually races the same kind of races you do.Thanks Mark, looking forward to doing business in the future. I've purchased alot of bikes in the past and this was definitely one of the top dealerships to purchase from. See ya'll soon"
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| By: John Slidell,LA |
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"Robert Fretwell was great! Finance was great!"
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| By: Roger Moulton ,AL |
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"My Experience with S.O.S. & Robert were excellent!!!!!
I have only had one problem with my boat, nothing yall or SOS has anything to do with. My trolling motor keeps shorting out. Again this has nothing to do with SOS, You guy's are great!"
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| By: Paul Douglasville ,GA |
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"I am from St Louis, Mo. I saw the motorcycle on the internet, called and drove down and made the purchase. I would do it again and recomend to my friends."
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| By: Kevin St Louis ,MO |
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"I Purchased a 2008 KTM 105XC, we bought it from Arnold, in dealing and talking with Arnold, It was like I found a long lost friend. We have alot in common ie outdoor sports and activities, let him know he provides a great service to you and to us. "My boy loves the KTM""
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| By: Ken Decatur ,AL |
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"Very nice people working there. "
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| By: Derrick Russelville ,AL |
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"I just came in to look, not buy, but was very impressed with your selection & low prices. I came home with a much bigger ATV than I had planned to look at and am very satisfied with SOS employees. I look forward to buying from SOS again. Thanks!"
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| By: Brian Mt Hope ,AL |
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"Very Pleased with SOS. "
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| By: Nickey Bay Minette,AL |
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"I would like to thank the whole staff at SOS for everything they have done for us!"
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| By: William Ecru,MS |
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"Top dealership, I don't believe you will find a better one in Alabama. My KLX400R would not crank the morning I going trade it, talked to people at SOS and they said bring it in anyway. I believe they got bike started, we made the trade and everone was happy.
Thanks Guys
Mark McAnally"
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| By: Anonymous Hartselle,AL |
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"Bought some KTM parts there last year , great shop and great folks !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
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| By: Carl Olive Branch,MS |
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"I called your dealership from Colorado just to check if you really sold the Polaris model advertised on your website. Your top notch salesman Arnold Threatt worked with me and assured me that you guys were legit. He went the extra mile and helped negotiate a plan to get my new Polaris home to Denver, Co. You have earned a customer for life and I Love my new 2007 Polaris EFI 500 H.O. Thanks Arnold!!! You made this sale possible and earned a lifetime customer.
Steve
Denver, Co.
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| By: Steve Denver,CO |
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""I had a problem with the 2007 Sportsman 700 I bought. Ken Pless upgraded me to an 2007 800 deluxe Sportsman at no charge! Ken Pless exceeded my expectations as a customer! And in doing so kept me as a customer for life! "
By: Gary Acworth,GA
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| By: Gary Acworth,GA |
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"I bought my last Polaris while my salesman was away due to a death in his family. I asked the salesman that waited on me if Ed would get the money for this sale. He told me that he would. I also saw on your website asking for prayers for Ed and his family. Truely rare in this day and time. I will continue to do my business with SOS."
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| By: Dennis Iuka,NE |
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"I recently purchased a 2004 Vegas ANSS; I would like to commend the sales consultant, and the finance department, for getting me out on my Victory as quick as possible. I stopped just to look, thinking I would not be able to afford to buy, and an hour and 30 minutes later I was riding away with my Victory."
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| By: Nels Hamilton,AL |
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"I have been in every boat dealership in a 200 mile radius.
All responded to questions and quotes, but Arnold out at SOS went the extra mile to win my business. Dealerships sell boats everyday, but SOS is about the experience of putting you in the right boat at the best price. The service department went the extra mile to meet my needs as well. Now I know why I run in to so many people running Triton boats bought from SOS........ They are SIMPLY the BEST!!!! "
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| By: Anonymous Skyline,AZ |
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"the staff is very friendly and helpful. I use my boat for tournaments and the service department got me back on the water very quickly. they even met me at the boat ramp to see exactly what the boat was doing. the best part is didnt cost a fortune,GOOD WORK SHOALS OUTDOOR SPORTS!! "
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| By: AARON corinth,MS |
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"I GOT AN AWSOME DEAL ON AN AWSOME BOAT. SHOALS OUTDOOR SPORTS NOW HAS A CUSTOMER FOR LIFE"
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| By: LEE LEIGHTON,AL |
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